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Service Status

At OptusNet, we believe it is important to provide our members with information about your Internet service and any activities that may impact the performance of your service. This area of our web site enables you to view the status of the OptusNet services. We will also endeavour to advise you in advance of any known or planned outages.

Service Status
Dial -Network: 
Message posted at: 2008-Jul-19 16:06
Location: Prepaid voucher online purchase error
What:  
When:  
Duration:  
Impact: We have had reports of some customers being unable to purchase vouchers online.

The error message is: Please provide your card security code. This is the 3 or 4 digit code on your card.

This may be related to the browser that you are using. If you do have an alternate browser, please test with it. Alternatively you can call Customer Service on 1300 301 325 to purchase a card.
Message posted at: 2008-Jun-14 13:34
What: Errors connecting
When: 11/06/08
Duration:  
Impact: Some Optus Dial up customers are receiving error 678 or 676 when dialling in. This refers to the number being busy. You can test dial 0198331111 from you phone handset to confirm this. Optus are aware of this error and are working to resolve it. Please try dialling in again as there is a good chance it will connect.
Important Notice: 
Message posted at: 2008-Sep-05 14:31
What: Hoax / Phishing Emails
When:  
Duration: Ongoing
Impact:  
Additional Info: Optus customers have recently been targeted with a variety of phishing emails. These emails are a hoax and are not sent by Optus.

These emails can come in a variety of forms that includes:

- Asking you to click on a link that may take you to a false Optuszoo website.

- Asking you to reply to an email that is not an @optusnet.com.au email address

- Asking you to provide personal information such as: full name, date of birth, password

A lot of times these hoax emails will say that if you do not follow the instructions, your internet account will be closed.

Optus will never ask customers for a password via email. Please simply disregard & delete any hoax emails that you may receive.

Customers who have received the email and are concerned should contact Optusnet Customer Service on 13 39 37.
Dial - Scheduled Outage: 
No current issues
Dial - Virus Alerts: 
No current issues
Member Services: 
No current issues
Virus Alerts: 
No current issues
Sign Up: 
No current issues
My Account: 
No current issues
Email: 
No current issues
Newsgroups: 
No current issues
WebSpace: 
No current issues
OptusNet Portal: 
No current issues
Web Access: 
No current issues
Access Numbers: 
No current issues